Key Responsibilities:
- Monitor and manage helpdesk/ticketing systems, ensuring timely response, prioritization, and resolution of support requests.
- Provide end-user support for hardware, software, and network access issues via email, chat, remote tools, and in-person assistance.
- Diagnose and resolve technical problems involving workstations, printers, applications, and user accounts.
- Perform system imaging, configuration, and deployment of end-user devices following company standards.
- Manage user lifecycle processes, including account creation, modification, deactivation, and license administration.
- Administer and maintain core IT systems such as Active Directory, DNS, DHCP, and shared drives.
- Support enterprise applications including Microsoft 365, Teams, VPN, MFA, SSO, and other business platforms.
- Participate in IT infrastructure projects, upgrades, and system migrations as assigned.
- Liaise with third-party vendors and service providers for escalations, procurement, and issue resolution.
- Maintain accurate inventory records, asset tagging, and secure handling of IT equipment throughout its lifecycle.
- Ensure compliance with IT security and data protection policies during all support and system activities.
- Document procedures, solutions, and configurations; contribute to maintaining the internal knowledge base.
Type of contract: Full time position with 38.5 hours/week
Salary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.